Here are the opening hours of our services and buildings over the Christmas and New Year period.

Our customer service centre – The Council House

The Council House will be open from Wednesday 28th December to Friday 30th December between 9.00am and 5.00pm.

The main reception will be open during these times.

On all three working days between Christmas and New Year, Customer Management will provide:

  • A telephone service for the main Council switchboard and Adult and Children Social Care between 9.00am and 5.00pm.
  • All other telephone services will be available between 9.00am and 3.00pm.
  • Access to self service computers  between 9.00am and 5.00pm
  • Access to self pay kiosks between 9.00am and 5.00pm
  • face to face service at one of the Council House booths between 9.00am and 3.00pm for parking permits, concessionary travel, garden waste applications and booking bulky collections
  • gas and utility top up payments and food parcels for single people and families, and Appointeeship payments to vulnerable adults between 9.00am and 3.00pm
  • facility to make emergency payment for those who are homeless or fleeing violence

Relish 

On Wednesday 28th, Thursday 29th and Friday 30th December, Relish, the Council House cafeteria will be open until 2.30pm.

Refuse and recycling

There will be no domestic waste or recycling collections from 4.00pm on Friday 23rd December 2016 until Tuesday 3rd January 2017.

You can check your household’s up-to-date collection day/week by entering your street name or postcode into our bin day look-up tool. You can also download a collection calendar to see what will be collected each week over the festive period.

Housing Benefit, Council Tax and Business Rates

  • On Friday 23rd December between 9.00am and 3.00pm there will be normal telephone (01332 293111) and appointments service
  • There will be a normal telephone service from 9.00am to 3.00pm on Wednesday 28th, Thursday 29th and Friday 30th December but no appointment service will be offered on those dates.
  • A drop-in service is no longer offered to customers who visit the Council House and this will be the case on all three working days between Christmas and New Year.
  • Normal service resumes from Tuesday 3rd January 2017.

Adult Social Services

Open as usual from Wednesday 28th to Friday 30th December. Closed on the bank holidays.

Derby Bus Station

 Date Opens Closes
Saturday 24th December 5.00am 7.00pm
Sunday 25th December CLOSED
Monday 26th December 7.45am 7.30pm
Tuesday 27th December 7.45am Midnight
Wedensday 28th December 5.00am Midnight
Thursday 29th December 2016 5.00am Midnight
Friday 30th December 2016 5.00am Midnight
Saturday 31st December 2016 5.00am 8.00pm
Sunday 1st January 2017 CLOSED
Monday 2nd January 2017 7.45am Midnight
Tuesday 3rd January 2017 5.00am Midnight

 

Bus Station information Office:

 Date Information Office
Opens Closes
Saturday 24th December 8.30am 5.30pm
Sunday 25th December CLOSED
Monday 26th December 10.00am 4.00pm
Tuesday 27th December 10.00am 4.00pm
Wednesday 28th December 8.30am 5.30pm
Thursday 29th December 8.30am 5.30pm
Friday 30th December 8.30am 5.30pm
Saturday 31st December 8.30am 5.30pm
Sunday 1st January 2017 CLOSED
Monday 2nd January 2017 10.00am 4.00pm
Tuesday 3rd January 2017 8.30am 5.30pm

 

Trading Standards

Trading Standards will have a reduced service on Wednesday 28th, Thursday 29th and Friday 30th December but will be open during normal office hours.

Food and Safety

  • Wednesday 28th December – 10.00am to 4.00pm
  • Thursday 29th December – 10.00am to 4.00pm
  • Friday 30th December – 10.00am to 4.00pm

Licensing

Licensing Counter (Booths 34 & 35)

  • Wednesday 28th December – 9.00am to 12 noon
  • Thursday 29th December – 9.00am to 12 noon
  • Friday 30th December – 9.00am to 12 noon

Licensing Service

  • Wednesday 28th December – 9.00am to 3.00pm
  • Thursday 29th December – 9.00am to 3.00pm
  • Friday 30th December – 9.00am to 3.00pm

Tuesday 3rd January both the licensing service and counter will be open as normal

Bereavement Services

The crematorium and cemeteries are only closed for funerals on the weekend and bank holiday days.

The grounds at all cemeteries open 9.00am to 4.30pm every day including bank holidays.

Crematorium grounds are open and book of remembrance room is open 11.00am to 4.30pm every day including bank holidays.

Environmental Protection Team

  • Wednesday 28th December – 9.00am to 3.00pm
  • Thursday 29th December – 9.00am to 3.00pm
  • Friday 30th December – 9.00am to 3.00pm

Housing Standards Team

  • Wednesday 28th December – 9.00am to 3.00pm
  • Thursday 29th December – 9.00am to 3.00pm
  • Friday 30th December – 9.00am to 3.00pm

Space@Connexions – services for young people

Session times and days will remain the same apart from the bank holidays where the centre will be closed.

Adult Learning Centres

All adult learning centres close on Friday 23rd December and reopen on Tuesday 3rd January.

Enrolment for all courses starting in January is now open and can be made in person, via the learner helpline 01332 717900 or via the website www.adult-learning-derby.org.uk

Our Museums

For our museums and art gallery opening times, please visit the Derby Museums website.

Our Libraries

To find out the opening times of our 14 libraries and our Local Studies Library, please view the Libraries Christmas opening hours page.

Our Leisure Centres

Date Queens LC Springwood LC Stadium Moorways 
Monday 19th December Close Gym 9.00pm – Pools close as normal 10.00pm

 

Normal Operation  

Open in line with evening bookings

 

 

Open in line with

club requirements

Tuesday 20th – Thursday 22nd December  

Close 9.00pm

Friday 23rd December

 

Close 8.00pm
Christmas Eve – Sat 24th December 9.00am – 3.00pm 9.00am-4.00pm Closed – unless bookings are made Closed
Christmas Day – Sun 25th December Closed  

Closed

Closed Closed
Boxing Day – Mon 26th December Closed  

Closed

Closed Closed
 

Tuesday 27th December

Closed 9.00am-4.00pm Closed Closed
Wednesday 28th December 9.00am –  4.00pm 9.00am-4.00pm  

Closed

 

Closed

Thursday 29th December 10.00am – 6.00pm 10.00am-6.00pm  

Closed

 

Closed

Friday 30th December 9.00am  –  4.00pm 9.00am-4.00pm  

Closed

 

Closed

New Year’s Eve – Saturday 31st December 9.00am  –  3.00pm 9.00am-4.00pm Closed – unless bookings are made Closed
New Year’s Day – Sunday 1st January Closed  

Closed

Closed Closed
Monday 2nd January Closed  

Closed

Closed Closed
 

Tuesday 3rd January

Normal Operation Normal Operation Normal Operation Normal Operation

 

Need health services when your GP surgery is closed?

If you need health services quickly when your surgery is closed, call the  free, 24-hour 111 health line, you’ll be directed to the out-of-hours service.

Emergency Contact Numbers

If you need to contact us in an emergency…

  • Careline – Social Services emergency duty team and homelessness service – 01332 786968
  • Dangerous structures – 01332 256060
  • Streetpride (24 hour hotline) – street cleaning, street lighting, litter, graffiti, fly posting, dumping – 0333 200 6981.

Published: Tuesday 13 December 2016

This page is subject to updates so please check back.