Here are the opening hours of our services and buildings over the Christmas and New Year period.

Customer services over Christmas

Council Tax, Business Rates, Housing Benefits, Housing Benefit Overpayments and Sundry Debt queries will be answered via a phone service as follows:

  • Monday 24th and Monday 31st December: 9.00am – 12noon
  • Thursday 27th and Friday 28th December: 9.00am – 3.00pm

There will be no appointment service offered on these four days. On those days, Customer Management will also provide a:

  • Telephone service including the main Council switchboard
  • Face-to-face service at one of the Council House booths for parking permits, concessionary travel, garden waste applications and booking bulky collections
  • Gas and utility top up payments and food parcels for single people and families
  • Access to self-service computers to ensure customers have access to online services
  • Facility to make payments using the self-pay kiosks
  • Appointeeship payments to vulnerable adults
  • Facility to make emergency payment for those who are homeless or fleeing violence

Refuse and recycling

Full details of Christmas and new year bin collections are available in this article.

Adult Social Services

Open as usual from Thursday 27th to Friday 28th December. Closed on the bank holidays.

Derby Bus Station

Date Open Close
Sunday 23rd December 7.45am Midnight
Monday 24th December 5.00am 8.00pm
Tuesday 25th December CLOSED
Wednesday 26th December 7.45am 7.00pm
Thursday 27th December 5.00am Midnight
Friday 28th December 5.00am Midnight
Saturday 29th December 5.00am Midnight
Sunday 30th December 7.45am Midnight
Monday 31st December 5.00am 8.00pm
Tuesday 1st January CLOSED
Wednesday 2nd January 5.00am Midnight

 

Bus Station information Office:

Date Open Close
Sunday 23rd December CLOSED
Monday 24th December 8.30am 5.30pm
Tuesday 25th December CLOSED
Wednesday 26th December 10.00am 4.00pm
Thursday 27th December 8.30am 5.30pm
Friday 28th December 8.30am 5.30pm
Saturday 29th December 8.30am 5.30pm
Sunday 30th December CLOSED
Monday 31st December 8.30am 5.30pm
Tuesday 1st January CLOSED
Wednesday 2nd January 8.30am 5.30pm

 

Trading Standards

  • Thursday 27th December – 9.00am to 3.00pm
  • Friday 28th December – 9.00am to 3.00pm
  • Monday 31st December – 9.00am to 3.00pm

Food and Safety

  • Thursday 27th December – 9.00am to 3.00pm
  • Friday 28th December – 9.00am to 3.00pm
  • Monday 31st December – 9.00am to 3.00pm

Licensing

Licensing Counter (Booths 34 & 35)

  • Thursday 27th December – 9.00am to 12.45pm
  • Friday 28th December – 9.00am to 12.45pm
  • Monday 31st December – 9.00am to 12.45pm

Licensing Service

  • Thursday 27th December – 8.30am to 4.30pm
  • Friday 28th December – 8.30am to 4.30pm
  • Monday 31st December – 8.30am to 4.30pm

On Wednesday 2nd January both the licensing service and counter will be open as normal.

Bereavement Services

The crematorium and cemeteries are only closed for funerals on the weekend and bank holiday days.

The grounds at all cemeteries open 9.00am to 4.30pm every day including bank holidays.

Crematorium grounds are open and book of remembrance room is open 11.00am to 4.30pm every day including bank holidays.

Environmental Protection Team

  • Thursday 27th December – 9.00am to 4.00pm
  • Friday 28th December – 9.00am to 4.00pm
  • Monday 31st December – 9.00am to 4.00pm

Housing Standards Team

  • Thursday 27th December – 9.00am to 3.00pm
  • Friday 28th December – 9.00am to 3.00pm
  • Monday 31st December – 9.00am to 4.00pm

Adult Learning Centres

Visit the Adult Learning Website.

Our Museums

For our museums and art gallery opening times, please visit the Derby Museums website.

Leisure and Culture

Find out when Libraries and Leisure Centres are open on the In Derby website.

Need health services when your GP surgery is closed?

If you need health services quickly when your surgery is closed, call the free, 24-hour 111 health line, you’ll be directed to the out-of-hours service.

Emergency Contact Numbers

If you need to contact us in an emergency…

  • Careline – Social Services emergency duty team and homelessness service – 01332 786968
  • Dangerous structures – 01332 256060
  • Streetpride (24 hour hotline) – street cleaning, street lighting, litter, graffiti, fly posting, dumping – 0333 200 6981.

This page is subject to updates so please check back.

Last updated: Friday 21st December 2018