Here are the opening hours of our services and buildings over the Christmas and New Year period.

Our customer service centre – The Council House

The Council House will be open from Wednesday 27th December to Friday 29th December between 9.00am and 5.00pm.

The main reception will be open during these times.

On all three working days between Christmas and New Year, Customer Management will provide:

  • A telephone service for the main Council switchboard and Adult and Children Social Care between 9.00am and 5.00pm.
  • All other telephone services will be available between 9.00am and 3.00pm.
  • Access to self service computers  between 9.00am and 5.00pm.
  • Access to self pay kiosks between 9.00am and 5.00pm.
  • face to face service at one of the Council House booths between 9.00am and 3.00pm for parking permits, concessionary travel and booking bulky collections.
  • gas and utility top up payments and food parcels for single people and families, and Appointeeship payments to vulnerable adults between 9.00am and 3.00pm.
  • facility to make emergency payment for those who are homeless or fleeing violence.

Relish 

On Wednesday 27th, Thursday 28th and Friday 29th December, Relish, the Council House cafeteria will be open from 8.00am until 2.30pm.

Refuse and recycling

Full details of Christmas and new year bin collections are available in this article.

Housing Benefit, Council Tax and Business Rates

  • On Friday 22nd December between 9.00am and 3.00pm there will be normal telephone and appointments service. Call 01332 640444 for Housing Benefit or 01332 642428 for Council Tax and Business Rates.
  • There will be a normal telephone service from 9.00am to 3.00pm on Wednesday 27th, Thursday 28th and Friday 29th December but no appointment service will be offered on those dates.
  • Normal service resumes from Tuesday 2nd January 2018.

Adult Social Services

Open as usual from Wednesday 27th to Friday 29th December. Closed on the bank holidays.

Derby Bus Station

Date Open Close
Saturday 23rd December 5.00am Midnight
Sunday 24th December 7.15am 8.00pm
Monday 25th December CLOSED
Tuesday 26th December 7.15am 8.00pm
Wednesday 27th December 5.00am Midnight
Thursday 28th December 5.00am Midnight
Friday 29th December 5.00am Midnight
Saturday 30th December 5.00am Midnight
Sunday 31st December 7.15am 8.00pm
Monday 1st January CLOSED
Tuesday 2nd January 5.00am Midnight

 

Bus Station information Office:

Date Open Close
Saturday 23rd December 8.30am 1.00pm
Sunday 24th December CLOSED
Monday 25th December CLOSED
Tuesday 26th December 10.00am 4.00pm
Wednesday 27th December 8.30am 5.30pm
Thursday 28th December 8.30am 5.30pm
Friday 29th December 8.30am 5.30pm
Saturday 30th December 8.30am 1.00pm
Sunday 31st December CLOSED
Monday 1st January CLOSED
Tuesday 2nd January 8.30am 5.30pm

 

Trading Standards

  • Wednesday 27th December – 9.00am to 3.00pm
  • Thursday 28th December – 9.00am to 3.00pm
  • Friday 29th December – 9.00am to 3.00pm

Food and Safety

  • Wednesday 27th December – 10.00am to 4.00pm
  • Thursday 28th December – 10.00am to 4.00pm
  • Friday 29th December – 10.00am to 4.00pm

Licensing

Licensing Counter (Booths 34 & 35)

  • Wednesday 27th December – 9.00am to 12.45pm
  • Thursday 28th December – 9.00am to 12.45pm
  • Friday 29th December – 9.00am to 12.45pm

Licensing Service

  • Wednesday 27th December – 9.00am to 3.00pm
  • Thursday 28th December – 9.00am to 3.00pm
  • Friday 29th December – 9.00am to 3.00pm

On Tuesday 2nd January both the licensing service and counter will be open as normal.

Bereavement Services

The crematorium and cemeteries are only closed for funerals on the weekend and bank holiday days.

The grounds at all cemeteries open 9.00am to 4.30pm every day including bank holidays.

Crematorium grounds are open and book of remembrance room is open 11.00am to 4.30pm every day including bank holidays.

Environmental Protection Team

  • Wednesday 27th December – 10.00am to 4.00pm
  • Thursday 28th December – 10.00am to 4.00pm
  • Friday 29th December – 10.00am to 4.00pm

Housing Standards Team

  • Wednesday 27th December – 9.00am to 3.00pm
  • Thursday 28th December – 9.00am to 3.00pm
  • Friday 29th December – 9.00am to 3.00pm

Space@Connexions – services for young people

Session times and days will remain the same apart from the bank holidays where the centre will be closed.

Adult Learning Centres

All adult learning centres close at 4.00pm on Friday 22nd December and reopen on Tuesday 2nd January at 9.00am.

Enrolment for all courses starting in January is now open and can be made in person, via the learner helpline 01332 717900 or via the website: www.adult-learning-derby.org.uk

Our Museums

For our museums and art gallery opening times, please visit the Derby Museums website.

Leisure and Culture

Find out when Libraries and Leisure Centres are open on the In Derby website.

Need health services when your GP surgery is closed?

If you need health services quickly when your surgery is closed, call the free, 24-hour 111 health line, you’ll be directed to the out-of-hours service.

Emergency Contact Numbers

If you need to contact us in an emergency…

  • Careline – Social Services emergency duty team and homelessness service – 01332 786968
  • Dangerous structures – 01332 256060
  • Streetpride (24 hour hotline) – street cleaning, street lighting, litter, graffiti, fly posting, dumping – 0333 200 6981.

This page is subject to updates so please check back.

Last updated: Friday 15th December 2017